We want you to be happy with every One Naturals order. This policy explains cancellations, returns and refunds.
Order cancellation
You can cancel an order any time before it is shipped, from Account → Orders. Once an order has shipped it can no longer be cancelled, but you may be able to return eligible items (below).
Returns
Eligible items can be returned within 7 days of delivery if they are unopened and in their original condition and packaging. For hygiene and food-safety reasons, opened food items, perishables (fresh fruits, vegetables, dairy) and personal-care items cannot be returned unless they arrived damaged, defective or incorrect.
To request a return, open the order in Account → Orders and tap “Request return”, or contact us at support@onenaturals.in.
Damaged, defective or wrong items
If an item arrives damaged, defective or incorrect, contact us within 48 hours of delivery with your order number and a photo. We’ll arrange a replacement or a full refund at no cost to you.
Refunds
- Once a return is received and approved, we process your refund within 5–7 working days.
- Online payments are refunded to the original payment method via Razorpay.
- Cash-on-Delivery orders are refunded to your bank account or UPI (we’ll collect the details securely).
- Delivery charges, if any, are non-refundable except where the return is due to our error.
Contact
Need help with a cancellation or refund? Email support@onenaturals.in or call +91 88807 52727.