One Naturals Private Limited (“One Naturals”, “we”, “us”) respects your privacy. This policy explains what personal information we collect, how we use it, and your rights.
Information we collect
We collect information you provide and information generated as you use our website:
- Account & contact: name, email, phone number, password (stored only as a secure hash).
- Orders & delivery: shipping/billing addresses, order history, and communications.
- Payments: handled by our payment partner (Razorpay). We do not store card or bank details.
- Technical: device/browser information and cookies needed to run the site (e.g. your cart and login session).
How we use your information
- To process, deliver and support your orders.
- To manage your account, rewards and subscriptions.
- To send order updates and, where you’ve opted in, offers and reminders.
- To prevent fraud, secure our systems, and comply with legal obligations.
Sharing your information
We share personal data only with service providers who help us operate — for example our payment gateway (Razorpay), delivery partners, and email provider — and only as needed to provide the service. We do not sell your personal information.
Data retention & security
We keep your data for as long as your account is active or as required for legal, tax and accounting purposes. We use industry-standard measures (encryption in transit, hashed passwords, access controls) to protect it.
Your rights
You may access, correct or delete your account information, and unsubscribe from marketing messages at any time. To exercise these rights, contact support@onenaturals.in.
Cookies
We use essential cookies/local storage to keep you signed in and remember your cart. These are required for the website to function.
Contact
For any privacy question or request, email support@onenaturals.in or call +91 88807 52727. One Naturals Private Limited, Bengaluru, Karnataka, India.