How can we help?
Answers about shipping, returns, payments and your orders. Still stuck? We're a message away.
Shipping & delivery
We deliver across India to serviceable pincodes. Metro cities typically get orders in 2–3 days, other areas in 4–6 days. Enter your pincode in the “Deliver to” box on any product page for an exact delivery date. Delivery is free on every order.
Returns & refunds
Eligible items can be returned within 7 days of delivery if unopened and in original condition. For hygiene and safety, opened food items and perishables can't be returned. To start a return, open the order in Account → Orders and tap “Request return”. Approved refunds go back to your original payment method (typically 5–7 working days).
Payments
Pay your way — Cash on Delivery, or online via UPI (GPay, PhonePe, Paytm), cards and netbanking through our secure Razorpay checkout. Card details never touch our servers, and every payment is cryptographically verified.
Track your order
Sign in and go to Account → Orders. Open any order to see its status timeline, and once shipped, the courier and tracking number. You'll also get email updates when your order is confirmed, shipped and delivered.
Frequently asked questions
How long does delivery take?+
Metro cities usually receive orders in 2–3 days; other serviceable pincodes in 4–6 days. Enter your pincode on any product page to see an exact delivery date.
Which areas do you deliver to?+
We deliver across India to serviceable pincodes. Check serviceability with the 'Deliver to' box on any product page.
What payment methods can I use?+
Cash on Delivery (COD), and online payment via UPI (GPay, PhonePe, Paytm), credit/debit cards and netbanking through our secure Razorpay checkout.
Is Cash on Delivery available?+
Yes — COD is available on serviceable pincodes. You can pay by cash or UPI when your order arrives.
How do I track my order?+
Sign in and go to Account → Orders → open your order. Once shipped, you'll see the courier and tracking (AWB) number, plus email updates at every step.
What is your return policy?+
Eligible items can be returned within 7 days of delivery if unopened and in original condition. Perishables and opened food items can't be returned for hygiene reasons. Request a return from your order page.
How do refunds work?+
Once a return is approved, online payments are refunded to the original payment method via Razorpay (typically 5–7 working days). COD orders are refunded to your bank/UPI.
Are your products really natural?+
Yes. We source directly from village farms and partner brands, and every product carries sourcing, certification (India Organic · Jaivik Bharat) and FSSAI details on its page.
Do you provide a GST invoice?+
Yes — a GST tax invoice is generated for every confirmed order. Download it from Account → Orders → your order → View invoice.
Can I order without creating an account?+
Yes, guest checkout is available. But creating an account lets you track orders, save addresses and reorder faster.
Still need help?
Our team is happy to assist — reach us any way you like.